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STEADYCAM WARRANTY TERMS & CONDITIONS

Steadycam Return Policy, Coverage, How to claim & Factory Refurbished

WARRANTY INSTRUCTIONS

How it works the international warranty of a stedicam?

What happens with my stedicam after warranty expires?

How can I buy parts for my stedicam after warranty expiration date?

What happens if I need any replacement part for my stedicam?

Your satisfaction is guaranteed!  

The quality and craftsmanship is great quality, and we guarantee the value of this stedicam. Here are some important reminders you should know about our policy. Please read carefully.  

For customers whose warranty has expired and want replacement parts, you can always contact us by email, phone or fax at our contact addresses. Replacement parts are sold directly from our factory to the consumer, in the event that repairs or replacement parts are required, contact us by phone or whatsapp to:+54911-4472-6757

or by email : pplaul@hotmail.com

 

 

WARRANTY COVERS

 

What's the warranty time for the purchase of a stedicam?

 

What is included and covered by the warranty of a stedicam?

 

How long is a factory warranty of a stedicam?

Any manufacture defect in materials and/or workmanship not caused by the bad use of the steady for One year.  

If appear any factory defected part on your product we will ship a new piece or replacement part within next few days by Fedex at our own expenses. Refurbished products, only have 90 days warranty against broken pieces, does not cover material or workmanship defects.

 

 

HOW TO CLAIM

 

How to claim for broken parts or spare parts for my stedicam?

You must send at least two pictures showing the damaged piece or failure of the product by email, after received we will evaluate the damage and we will proceed to solve the problem.

 

 

RETURN POLICY

 

How do I return an online order of a stedicam?

 

Can I return my purchase of a stedicam if I'm not satisfied?

 

How many days do I have to return to return a stedicam?

 

How much you charge for restocking fee of a stedicam?

Returns are subject to a 15% restocking fee, merchandise can only be returned within 7 days from received, all returns must be in original conditions, with unmarked packing painting and with all supplied parts.

 

Another u$s 700.- to u$s 900.- depending on the product you have bought, will also be deducted for coming and going shipping and for exportation taxes. Returns must be delivered to our warehouse in Miami U.S.A if you are in the U.S.A, other destinations contact us for further information.

 

Once there this product will be send back to Argentina for inspection. All this process may take 30 days more or less. Money will be returned through wire transfer to the customer’s bank account.

 

Handling and custom taxes are non refundable, too. The exchange part is under warranty for the reminder of the original product’s warranty.

 

Pictures, tech data in our web site, magazine ads, brochure, or demo cd rom may vary from the product purchased by you without any advice. All our products and it’s accessories are always being modified to improve them in every aspects.

 

 

WARRANTY DOES NOT COVER

 

What is not included and not covered by the warranty of a stedicam?

 

What is not covered under factory warranty when you purchase a stedicam?

 

- Customer instruction: is given by email or fax.

- Installation and set up.

- Damage for misuse or neglect.

- Damage caused for one or some broken pieces of the stedicam to the camcorder, lens, accessories, spare parts added to the camera stabilizer steadycam, as well as damage caused to the steadicam operator or a third person even if caused for a manufacture failure or defect in the construction.

- Does not cover any health inconvenience caused to the steadycam operator or third person involved caused by the use of the stedicam.

- If the camera stabilizer steadycam was modified or incorporated into other products.

- Acts of God

 

 

CUSTOMER AGREEMENT

 

- By purchasing and or using this stedicam you agree to be bound by the terms of this warranty.

- The customer accept this terms and conditions, and confirm that this warranty was read, understood, and accepted.

 

 

GENERAL INSTRUCTIONS AND WARNINGS

 

What are the general instructions for proper use of a stedicam?

 

It is important to read the full instructions before use in order to take full advantages of the stedicam and prevent accidental damage.

Do not exceed to maximum specified load (see specifications)

Always engage safety locks and devices where applicable on the product.

Do not use the product at temperatures less than -0°C or more than +50°C (-32°F/ +122°F).

Dry the product after use in wet conditions.

Not recommended to use in seawater.

Do not leave the product under the sun for long periods and avoid high temperatures e.g. in a car or behind glass for hours.

Do not leave your camera stabilizer steadycam unattended when working where the general public could be endangered.

It is recommended that the product be removed from the support for transportation.

Clean with mild detergent and a soft cloth.

Remove dust and sand from all locking threads and sliding segments.

The stedicam does not require regular lubrication but if required, use a standard lubricant oils or grease.

In the event on the product becoming defective, you should contact us directly without intermediaries.

For further information about any of our steadycam systems or about our hybrid camera stabilization systems,

please visit our website:
https://www.bassonsteady.com

 

Contact us:
 
Steadycam Basson Steady in U.S.A (United States)
For more information or for specific requests, please contact our customer service:
Telephone Miami U.S.A: +1 (305) 83-44752
Tel / whatsapp: + (54 911) 4472-6757
(Monday to Friday from 10.00 to 17.00  (U.S.A East coast time)
email: pplaul@hotmail.com
web: https://www.bassonsteady.com

Factory Refurbished steadycam camera stabilizers

Factory Refurbished Product FAQ

Q1. What are the stedicam camera stabilizer refurbished products?

 

We may occasionally have products that we offer as factory Refurbished units, this means that are new products that were never used by us or returned by any customer, so it's a new unit as all the camera stabilizers steadycam we manufacture that never left our facility, the only difference is that may only have a tiny scratch or it may have any of the pieces that is not the latest version, but anyway works perfectly well as a non refurbished products, so it's a great opportunity to buy any of this products if available.

 

Q2. Are the refurbished stedicam camera stabilizers quality warranted?

Every refurbished stedicam is tested thoroughly, the warranty on this product, is for one year worldwide, the same warranty terms and conditions as a non refurbished item. 

Warranty does not cover any defects or scratches or workmanship.

Q3. How can I buy a refurbished stedicam camera stabilizer? 

The factory refurbished products are available only in our website, the Basson Steady Online Store and other online platforms such as eBay, our ebay user name is pplaul, and our user name in Amazon is Basson Steady camera stabilizer. The refurbished products can not be purchased from Basson Steady authorized dealers.

Steadycam Camera stabilizer Online Shop

For further information about any of our steadycam systems

or about our hybrid camera stabilization systems,

please visit our website:
https://www.bassonsteady.com
 

Contact us:
 
Steadycam Basson Steady in U.S.A (United States)
For more information or for specific requests, please contact our customer service:
Telephone Miami U.S.A: +1 (305) 83-44752
Tel / whatsapp: + (54911) 44726757
(Monday to Friday from 10.00 to 17.00  (U.S.A East coast time)
email: pplaul@hotmail.com
web: https://www.bassonsteady.com

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Call Us by Phone or Whatsapp

+54 (911) 4472-6757

We're Here To Help

Call Us at +1 (305) 83-44752

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Warehouse in United States

Miami, FL 33126 - United States

+1 (305) 83-44752

Factory & Showroom

Buenos Aires, Argentina

Tel/ Whatsapp: + (54911) 4472-6757

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